Customer Returns
Even after several quality checks, it is possible that the customer receives a damaged product due to manual or mishandled by couriers.
Any claims for misprinted/damaged/defective items must be submitted within 10 days of delivery. For replacements and refunds, send us unboxing videos and pictures of the product showing the defects along with the original packaging images.
Note: If you do not have an unboxing video of the order and we fail to verify the cause, TreksForSoul will not be liable for refunds/replacement of such products.
Color Matching in DTG Printing: We use CMYK ink colors to blend and create unique colors. Although we strive to use the most recent, high-quality color profiles for our printers and inks, color matching is suited for spot color printing and not process printing. Hence, there might be a difference between what you see on your screen and the actual product. If color matching is a concern, please ensure that you order test swatches to determine the proper RGB or CMYK color equivalent before placing your main order with us.
Important Notes:
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- If there were any size discrepancies, the images of the product along with the size measurement should be provided to check with our production team.
- Kindly unbox the package carefully. If the package was damaged while opening it with the scissor or any other sharp object, a refund or replacement will not be possible unless we have the unpacking video or the images of the courier cover.
- If you have noticed any damage to the package while receiving it from the courier, kindly mention the damage in the remark while signing. This will help us in claiming the refund from the courier service.